Return & Exchange policy
Can I exchange my purchase for another size?
We will be happy to exchange all rings for an alternative size, provided we have stock available and that there is no price difference. All bracelets and necklaces must be refunded and repurchased for an alternative size. Exchanges must be within 30 days of placing your order and returned in new condition to the address outlined on your invoice. You will be required to cover shipping back to us, but we will send the new size out to you free of charge. If we do not have your requested size in stock and cannot fill this order, we will refund your original purchase to you (terms and conditions apply).
I have lost my jewellery. Are you able to replace it for me?
Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us.
What if I received an incorrect item or an item is missing from my order?
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately so we can resolve the issue.
Can I return an item if I change my mind?
If for any reason you are not completely satisfied with your purchase we will give you a 30 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Terms & Condition page for further information.